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Position: Hospital Responder/Case Manager

 

FLSA: Exempt

REPORTS TO: Assistant Family Services Director

DIVISION: Family Services Division

 

This position description incorporates the core responsibilities of the job. It is recognized that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs. Position may require nontraditional work hours that includes some evenings and weekends.

 

Position Details: Under the general supervision of the Assistant Family Services Director, the Hospital Responder/Case Manager (HR/CM) is responsible for the management and administrative duties of the anti-violence intervention Program at hospital as well as providing Case Management services. The HR/CM works within the Trauma and/or Emergency Room Department’s Violence Intervention Program and with partnering community agencies in providing patient support for and acts as an advocate between the Trauma Department, patient families/caregivers, and community agencies.

 

Principle Accountabilities: S Service Delivery – 40% - The incumbent will identify victims of violent injury admitted to the hospital for treatment via daily hospital reports. Upon identification, incumbent will make contact with victim via telephone (if discharged) or face-to-face at bedside to provide education on FSFSC Hospital -Based Violence Intervention Program (FSFSC/HVIP), assess for retaliatory behavior, as well as eligibility for HVIP services.

 

In addition to Hospital Responder services, the incumbent will utilize motivational interviewing to provide direct services to clients based on client needs ranging from, but not limited to, housing, health (mental/physical), education, employment, and youth development. The incumbent will conduct a minimum of 2 face-to-face contacts with clients/families, conduct regularly scheduled home visits/community visits, and maintain accurate and timely documentation of interactions among family members.

 

Consistently retain and track all client efforts in the Efforts to Outcomes (ETO) database. Documentation – 30% - The incumbent will coordinate and manage the referral and data entry process and produce professionally written material in a timely manner, and in compliance with program practices. Produce a variety of monthly reports as necessary. Maintain records current within 7 days to ensure records are accurate and up to date.

 

Input all relevant information into the designated database (ETO) system on a regular basis. Team Participation – 10% - Actively participate in team supervision, team case planning, and team interventions on a weekly basis. Actively participates as a member of the team by providing input, following program protocol, maintaining staff and client confidentiality and being of assistance in the day-to-day implementation of program practices.

 

Review cases on a monthly basis to ensure Far Southeast Family Strengthening Collaborative Position Description timeframe and services planning are on target. Participate in team meetings and trainings. In conjunction with the supervisor, identify and participate in other trainings or committees which can further professional growth. Community Involvement – 10% - Offer or seek support from other FSFSC programs through consultation, sharing of resources, or expertise to enrich families’ experience with the program. Develop and maintain relationships with stakeholders and the community at large.

 

Seek out and utilize community resources to assist clients in developing relationships that may provide additional resources and/or sources of income and support. Professional Growth – 10% - Participate in team meetings and trainings, share experience and insight at said events, seek input from others, and utilize any information learned in daily work practices. Able to professionally raise concerns and questions in a manner that promotes discussion for solutions.

 

In conjunction with the supervisor, identify and participate in other trainings or committees which can further professional growth. With the assistance of the supervisor, identifies strengths in performance as well as areas needing development; work together to plan and achieve desired performance goals.

 

Education: BA degree in Social Work/Social Science (preferred) or related field of study, or a combination of related education and experience.

 

Experience: One-year experience in Social Services or related field preferred. Excellent problem solving, analytical, organizational and communication skills required ability to prioritize works according to organizational demands and established timelines. Demonstrated ability to maintain confidentiality.

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Position: Case Manager            

 

FLSA: Non‐Exempt     

REPORTS TO:  Case Manager Supervisor  and/or Program Manager            

DIVISION:    Family Services   

 

This position description incorporates the core responsibilities of the job. It is recognized that other related  duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out  depending on operational needs. 

 

Position Details: Under the general supervision of the Case Manager Supervisor and/or Program Manager, the Case Manager  shall coordinate all Provider type (including Secondary Service Providers, District Agency Providers,  and Community Providers) services and ensure that families are making meaningful progress toward  increasing  earnings  and  achieving  housing  stability. 

 

Case  Managers  shall  be  responsible  for  conducting outreach to referred families and administering the 2Gen approach, engaging families in  Provider activities, re‐engaging those families who started to participate and subsequently stopped,  introducing  families  to  Provider  processes,  reviewing  DHS‐administered  assessments,  developing  and  amending  housing  stabilization  plans,  and  helping  families  overcome  barriers  to  program  engagement  and  participation. 

 

Case  Managers  shall develop  trusted  working  relationships with  assigned families and shall monitor families’ engagement and progress for as long as the families are  in  the  program.  Case  Managers  shall  coordinate  multiple  activities  outlined  in  the  housing  stabilization  plan.  Case Managers  shall work exclusively  (40  hours  per week).  Case Managers are  ultimately responsible for the engagement of families and should work with TEP Providers to identify  appropriate education and occupational training programs as well as employment opportunities for  families.

 

Principle Accountabilities: Service Delivery  ‐Provide direct services  to clients on demand  that may include  referral  for services, crisis  intervention,  and  risk  assessments.  Document  challenges  to  service  delivery  and  provide  timely  recommendations  to  the  Family  Services  Program  Manager  to  ameliorate  barriers  and  strengthen  family  capacity. Intervene in situations that may require crisis counseling in order to diffuse potential disruptions to  progress. Identify and/or develop an array of support services for clients for the purpose of integrating support  systems and expanding program and family strengthen capacity.

 

 Regularly engage families in assessing needs  and  implementing  interventions  that  are  goal  oriented  and  achievable.  Assist  in  the  facilitation  of  parent  groups  for  fathers. Maintain, at a minimum,  2  face‐to‐face  contacts with  clients and/or  families.  Conduct  regularly  scheduled  home  visits  and  maintain  accurate  and  timely  documentation  of  interactions  among  family members. Consistently enter all relevant client contact information into “ETO”, TAAG, HMIS, etc.) Far Southeast Family Strengthening Collaborative Position Description - Family Services Division 2 Documentation‐ Produce professionally written material (grammatically correct) in a timely manner, and in  compliance with  program practices. 

 

Produce a variety of monthly  reports as necessary.  Maintain  records  current within 7 days to ensure records are accurate and up to date. Input all relevant information into the  designated database (ETO, TAAG, HMIS, etc) system on a regular basis.   Team  Participation‐  Actively  participate  in  team  supervision;  team‐based  case  planning,  and  team  interventions on a weekly basis.

 

 Actively participates as a member of the team by providing input, following   program  protocol,  maintaining  staff  and  clients’  confidentiality  and  being  of  assistance  in  the  day‐to‐day  implementation  of  program  practices.  Review  cases  on  a  monthly  basis  to  ensure  timeline  and  service  planning are on target.  Community Involvement‐ Offer or seek support from other FSFSC programs through consultation, sharing of  resources or expertise to enrich families’ experience with the program.

 

Develop and maintain relationships  with stakeholders and the community at large. Seek out and utilize community resources in Ward eight (8)  and community at large  to assist clients in developing  relationships  that may provide additional  resources  and/or sources of income and support.     Professional  Growth‐  Participate  in  team  meetings  and  training’s,  shares  experience  and  insight  at  said  events,  seeks  input  from  others,  and  utilizes  any  information  learned  in  daily  work  practices. 

 

  Able  to  professionally raise concerns and questions in a manner that promotes discussion for solutions. In conjunction  with the supervisor, identify and participate in other training’s or committees which can further professional  growth. With the assistance of the supervisor, identifies strengths in performance as well as areas needing  development; work together to plan and achieve desired performance goals. 

 

Education:  BA degree in Social Work, Psychology, Sociology, Counseling, or related service/science or health care related  disciplines  

 

Experience :  (1)  year  of  experience  providing  case  management  services  (internship  experience  applicable).  Where  necessary and appropriate, a Case Manager without a bachelor’s degree can meet minimum qualifications by  substituting  at  least  two  (2)  years  of  work  experience  in  a  social  service  and/or  human  service  field.  Certification and/or licensure in relevant discipline (e.g., certified addictions counselor) may also substitute  for educational requirements 

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POSITION: Family Support Worker

 

FLSA: Non-Exempt

REPORTS TO: Program Coordinator and/or Program Manager

DIVISION: Family Services

 

This position description incorporates the core responsibilities of the job. It is recognized that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

 

Position Details:Under the general supervision of the Program Coordinator and/or Program Manager, the Family Support Worker is responsible for conducting home visits, documenting interactions between at risk children and family members during visits and reporting issues, concerns and/or questions to the Program Coordinator and/or Program Manager.

 

The incumbent identifies and coordinates referrals from the DC Child and Family Services Agency and community sources on a wide variety of community-based resources and services for families. The incumbent provides a wide variety of administrative functions to include but is not limited to: case planning/management, filing various materials for inclusion into client records; producing a variety of reports and documents; and completing necessary forms. The incumbent works evenings and/or weekend hours to accommodate the needs of program participants.

 

Principle Accountabilities: Service Delivery –40% – Provide direct services to clients on demand that may include referral for services, crisis intervention, and risk assessments. Document challenges to service delivery and provide timely recommendations to the Family Services Program Manager to ameliorate barriers and strengthen family capacity. Intervene in situations that may require crisis counseling in order to diffuse potential disruptions to progress. Identify and/or develop an array of support services for clients for the purpose of integrating support systems and expanding program and family strengthen capacity. Regularly engage families in assessing needs and implementing interventions that are goal oriented and achievable. Assist in the facilitation of parent groups for fathers.

 

Maintain, at a minimum, 2 face-to-face contacts with clients and/or families. Conduct regularly scheduled home visits and maintain accurate and timely documentation of interactions among family members. Consistently enter all relevant client contact information into “ETO”, TAAG, HMIS, etc.) Documentation - 30% - Produce professionally written material (grammatically correct) in a timely manner, and in compliance with program practices. Produce a variety of monthly reports as necessary.

 

Maintain records current within 7 days to ensure records are accurate and up to date. Input all relevant information into the designated database (ETO, TAAG, HMIS, etc) system on a regular basis. Team Participation – 10% - Actively participate in team supervision; team based case planning, and team interventions on a weekly basis.

 

Actively participates as a member of the team by providing input, following program protocol, maintaining staff and clients’ confidentiality and being of assistance in the day-to-day implementation of program practices. Review cases on a monthly basis to ensure timeline and service planning are on target.

 

Far Southeast Family Strengthening Collaborative Position Description- Family Services Division 2 Community Involvement – 10% – Offer or seek support from other FSFSC programs through consultation, sharing of resources or expertise to enrich families’ experience with the program. Develop and maintain relationships with stakeholders and the community at large. Seek out and utilize community resources in Ward eight (8) and community at large to assist clients in developing relationships that may provide additional resources and/or sources of income and support. Professional Growth –10% - Participate in team meetings and training’s, shares experience and insight at said events, seeks input from others, and utilizes any information learned in daily work practices. Able to professionally raise concerns and questions in a manner that promotes discussion for solutions.

 

In conjunction with the supervisor, identify and participate in other training’s or committees which can further professional growth. With the assistance of the supervisor, identifies strengths in performance as well as areas needing development; work together to plan and achieve desired performance goals.

 

Education: BA degree in Social Work/Social Science (preferred) or related field of study, or a combination of related education and experience.

 

Experience: One-year experience in Social Services or related field preferred. Excellent problem solving, analytical, organizational and communication skills required ability to prioritize works according to organizational demands and established timelines. Demonstrated ability to maintain confidentiality.